When I moved to Cedar Rapids in 2005, I got a job in marketing at a website called NewspaperArchives.com, which used to be owned by a company called Heritage Microfilm and was headquartered in Cedar Rapids. The site was like the Hotel California: It was easy to sign up, but impossible to leave. As a result, the company was eventually the target of a federal investigation.

I worked there for a few months. My job was to write a marketing blog about the great things people could find in the archives. In “other duties as assigned,” I sometimes had to pretend to be the customer service manager (there was none), when people called screaming about their cards being billed for a service they thought they had canceled. We had one customer service representative, Natalie, who was a temp. And everyone in the office had to take turns pretending to be the manager. My co-worker was three years older than I was and thought that there was definitely a JFK cover-up, and when I teased her about it, she cried. We were both married to engineers and bought homes at the same time, but when I moved, I went dumpster diving for boxes. When she moved, she packed all her belongings in plastic totes because she believed her things were too precious to risk in cardboard.

When people called yelling because they were legitimately being conned by bad business practices, our real boss was completely unavailable, sitting in his office across the hall, occasionally having meetings where he’d tell us to “think big and bold!” But it was a website that archived newspapers in Cedar Rapids. The only thing they seemed to be innovating was how to dodge angry customers.

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